Position: IT Support Agent

Number of hours: 15 hours/week

Schedule: 6:00 pm - 9:00 pm, EST

• Provide remote IT support to users via phone, email, or helpdesk tools
• Troubleshoot hardware, software, and network-related issues (Windows/macOS)
• Set up and maintain email accounts, calendars, and file-sharing systems (e.g., Outlook, MS Teams, GoDaddy)
• Assist with EMR (Electronic Medical Record) software and resolve user concerns
• Implement and uphold data security standards in alignment with Canadian PHIPA- equivalent guidelines
• Ensure proper handling and safeguarding of sensitive client and patient information
• Perform other ad hoc administrative or technical tasks as assigned

• Proven experience in IT support or a similar technical role (2+ years preferred)
• Strong knowledge of Windows, macOS, and productivity tools (Microsoft 365, Google Workspace)
• Experience with remote desktop tools (TeamViewer, AnyDesk, RDP)
• Familiarity with basic networking concepts (TCP/IP, DNS, VPN)
• Experience in EMR software and understanding of health data privacy regulations
• Understanding of or experience with Canadian healthcare privacy guidelines and PHIPA compliance
• Excellent written and verbal communication skills (via email and phone)
• Familiarity with GoDaddy, MS Teams, MS Outlook, and MS Excel
• Certifications like CompTIA A+, ITIL, Microsoft are a strong advantage
• Highly organized and capable of managing multiple tasks in a remote setting