Barista Kuala Lumpur

Key Responsibilities

Beverage Preparation

• Prepare and serve a variety of hot and cold beverages, including espresso-based drinks (lattes, cappuccinos, etc.), filtered coffee, tea, and specialty/seasonal drinks, adhering to established recipes and quality standards.
• Master the use of espresso machines, grinders, and other brewing equipment.
• Perform essential tasks like weighing/grinding coffee beans, pulling consistent espresso shots, and steaming/texturing milk (including latte art).
• Serve prepared food items like pastries and light snacks, where applicable.

Customer Service & Sales

• Greet and welcome customers in a friendly, courteous, and professional manner.
• Accurately take orders and process payments using a POS (Point of Sale) system/cash register.
• Provide personalized recommendations, describe menu items, and upsell products/specials.
• Handle customer inquiries, concerns, or complaints promptly and professionally.
• Create a warm and welcoming atmosphere in the café.

Operations & Maintenance

• Maintain a clean, sanitized, and organized work area, including the bar, equipment, and customer areas.
• Perform opening and closing duties, such as cleaning equipment (espresso machine back-flushing, grinder cleaning), restocking supplies, and preparing tools/ingredients.
• Monitor and manage stock levels for coffee beans, milk, and other supplies, reporting needs to the supervisor.
• Adhere to all food safety, hygiene, and health & safety regulations.

Required Skills and Qualifications

Technical/Hard Skills

• Proficiency in operating espresso machines and grinders.
• Knowledge of various coffee types, origins, roasts, and brewing methods.
• Basic or advanced latte art skills (often a strong plus).
• Cash handling and POS system operation.
• Ability to follow standard operating procedures (SOPs) and recipes.

Soft Skills

• Excellent verbal communication and interpersonal skills.
• Strong focus on providing exceptional customer service.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Attention to detail to ensure quality and accurate orders.
• Reliability, teamwork, and a positive attitude.

Minimum Requirements

• Often no formal qualifications are required, but experience in F&B or a relevant training course (e.g., SCA certification) is a strong advantage.