• Manage inbound and outbound customer calls in a timely manner.
• Provide excellent customer service and resolve customer inquiries effectively.
• Document and track customer interactions in the CRM system.
• Escalate issues when necessary and work towards solutions.
• Work collaboratively with team members to achieve performance goals.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficiency in English language, strong customer service skills, excellent problem-solving abilities, and effective people skills.
• Responsibilities and Duties: Ability to manage multiple tasks and inquiries while maintaining a positive attitude.
• Working Conditions: Availability to work flexible hours, including evenings and weekends as needed.
• Qualities and Traits: Strong communication skills, patience, and a friendly demeanor.