• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product selection, ordering, and problem resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.
• Follow up with customers to ensure satisfaction and retention.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1-3 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a customer-oriented mindset.
• Working Conditions: Must be able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining attention to detail.