• Provide exceptional customer service to telecommunications clients via phone, chat, and email.
• Assist customers in troubleshooting and resolving technical issues with their telecommunications services.
• Guide customers through the onboarding process for new services and products.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to ensure the highest level of customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in customer service, preferably in the telecommunications industry.
• Skills and Competencies: Excellent communication skills, both verbal and written.
• Skills and Competencies: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Empathetic, patient, and able to thrive in a fast-paced environment.
• Working Conditions: Full virtual working arrangement, requiring reliable internet connectivity.