Overview:

We are seeking a highly experienced Project Management Manager with strong BPO experience (Transition Manager, PMO, or Project Delivery, Process Improvement) to lead and execute client projects in a dynamic gig-based environment. The ideal candidate combines strategic thinking, cross-functional leadership, and operational excellence to deliver seamless project outcomes.

Key Responsibilities:

Project Leadership & Delivery

• Lead end-to-end delivery of BPO and gig-based client projects, including transitions, implementations, and ongoing operations.
• Manage multiple short-cycle projects while ensuring timely delivery, quality, and client satisfaction.
• Own project planning, resource allocation, deliverables, and escalations across assigned opportunities.

Agile Execution & Innovation

• Adapt quickly to evolving requirements and ambiguous situations.
• Create rapid solutions, workflows, and micro-processes for emerging business needs.
• Drive continuous improvement and innovative solutions to enhance operational efficiency.

Cross-Functional Collaboration

• Coordinate with project stakeholders, workstream owners, and vendors to ensure readiness and seamless execution.
• Communicate project status, risks, and updates effectively to internal teams and clients.

Client Engagement

• Serve as the primary point of contact for external clients regarding project updates and clarifications.
• Facilitate discussions where requirements are evolving or fluid.

Standardization & Process Improvement

• Capture insights from engagements and contribute to a Gigwork Playbook for repeatable, scalable processes.
• Identify areas for improvement and implement best practices across projects.

Core Competencies:

• BPO Expertise: Experience in Transition Management, PMO, or Project Delivery within BPO environments.
• Agility & Resilience: Navigate ambiguity with confidence and positivity.
• Innovation & Creativity: Bring forward new ideas and solutions.
• Communication Excellence: Maintain clear, professional, and timely communication.
• Leadership & Ownership: Influence without authority, drive outcomes, and mentor team members.
• Client-Centric Thinking: Focus on client satisfaction and delivery excellence at all times.

Qualifications:

• 4+ years of project management experience in BPO or related industries.
• Proven experience leading teams with full employee lifecycle responsibility.
• Expertise in project management tools, frameworks, and methodologies.
• Strong knowledge of business processes, transitions, and client delivery models.
• Ability to manage multiple concurrent projects under tight deadlines.
• Comfortable working hybrid with occasional onsite attendance for critical milestones.