Jumpstart your #RidiculouslyCool career with TaksUS Batangas with our Food Delivery Campaign (Work From Home Setup) as a Customer Service Representative

We’re currently on the lookout for awesome individuals with the following qualifications:

Responsibilities

• As a Teammate, you will receive inbound and/or place outbound calls.
• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
• You will filter content from the client's website. You will also perform data and research functions.
• You will provide support through known basic troubleshooting techniques.
• You will also manage and resolve customer complaints.
• You will identify and escalate priority issues.
• You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• You will meet and exceed client mandated KPI's (Key Performance Indicators).
• You must also ensure consistent performance based on a continuous improvement model.
• What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential.
• You must also participate in all Internal and External mandated trainings and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement.
• You will also perform other duties as assigned by management.

Job Requirements

•  Must have 1 year BPO working experience or customer service related job experience (can be combined);
• Must completed two (2) years in college or Associate graduate;
• Amenable to long term work from home setup.
• Must be residing in Batangas, Cavite, Laguna and Quezon (within 70KM radius from ATL site)
• Can start ASAP

Join TaskUs, Business Intelligence's 2022 “Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!

• Scholarship program for your children
• HMO benefits for you and up to 2 dependents after 2 weeks of employment
• Wellness programs
• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Free healthy lunch
• Daycare for your kids while you're on shift
• Happy Hours, Time Outs, and other on-site events to enjoy

Terms & Conditions apply

• At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About Us

• TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.