WFH Team Leader – Customer Service (Local Account)
Secure Information Technology Corp.
Remote Details
Open Country：Worldwide
Language Requirements：English
Job Description
- Team Supervision: Lead, mentor, and support a team of customer service representatives to achieve individual and team performance goals.
- Performance Management: Monitor KPIs such as response time, resolution rate, customer satisfaction, and service quality; provide feedback and coaching for improvement.
- Training & Development: Conduct onboarding and refresher training to enhance product knowledge and customer service skills.
- Escalation Handling: Manage and resolve complex or high-priority customer issues, ensuring timely and satisfactory outcomes.
- Reporting: Prepare and submit regular performance reports and insights to management.
- Process Improvement: Identify trends, gaps, and areas for operational improvement; recommend and implement solutions to enhance customer experience.
- Team Engagement: Promote teamwork, positive morale, and a customer-first culture within the department.
- Compliance: Ensure the team adheres to company policies, procedures, and service standards.
Veraguas John Matthew
HR OfficerSecure Information Technology Corp.
Reply 10 Times Today
Posted on 16 October 2025
Explore similar jobs
View more similar jobsCustomer Service Representative - Healthcare - WFH
Career Center₱20-25K[Monthly]
RemoteNo Exp RequiredBachelorTemp
Chin ROwner
Customer Service Representative
Seerstone₱10-15K[Monthly]
Remote3-5 Yrs ExpBachelorFreelance
Joe ZhouHR Director
Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.₱15-22K[Monthly]
RemoteNo Exp RequiredBachelorTemp
Cherry Dela CruzTalent Acquisition Specialist
Customer Service Officer (Night Shift)
Starlegends Adventure Inc.₱13-18K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
Starlegends Adventures IncHR Director
Customer Service Representative (Travel-Tech)
VAME＄1.2-1.6K[Monthly]
Remote3-5 Yrs ExpEdu not requiredFull-time
VAME PHBusiness Development manager
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
