Business Process Specialist
SMS Global Technologies, Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Ensures customer satisfaction through timely and quality delivery of projects
- Be actively involved with the operational delivery (e.g., BRS, Super User Training, User Acceptance Testing, End-to-End Testing, End User Training, Pre Go Live and Post Go Live Support)
- Perform functional demo of the system and facilitate discussion of workflow and identification of gaps together with our technology partner (as-is process in the system vs. desired process of the client)
- Work with our technology partner and client in documenting business requirements, test scripts, and user guide
- Directly coordinate with vendors and monitor resolution of issues raised during testing to ensure that it is resolved within the agreed SLA
- Conduct knowledge transfer to Customer Support and Managed Services Team at the end of the project implementation
- Provide input for technical documentation in written form, including procedures/MOP, RCA, or ICAR for incident reports and technical descriptions as part of knowledge database for new issues that may arise
- Report weekly on the tasks done and plan for the following week
- Graduate of a 1-3-years course (Bachelor's degree in ECE, IE, COE, IT, Computer Science or relevant field)
- at least 1 year of experience
SMS Global Technologies, Inc.
HR RepresentativeSMS Global Technologies, Inc.
Active today
Working Location
SMS Global Technologies, Inc.. Penthouse East Tower Philippine Stock Center Exchange 1605, Exchange Rd, Ortigas Center, Pasig, Kalakhang Maynila, Philippines
Posted on 02 September 2025
Explore similar jobs
View more similar jobsOperations Assistant/Specialist
FullFill₨52.8-105.5K[Monthly]
Hybrid - PasigNo Exp RequiredBachelorInternship
FullFill IncHR Manager
Operations Assistant/Specialist
Remark Steel Structure Corporation₨105.5-131.9K[Monthly]
Hybrid - Pasig1-3 Yrs ExpBachelorFull-time
Mariel TalaugonHR Officer
Operations Support
Staffwise Solutions, Inc.₨105.5-211K[Monthly]
Hybrid - Pasig1-3 Yrs ExpBachelorFull-time
Jullien Nicole BuquiranHR Recruitment
Operations Assistant/Specialist
MCN Solutions₨131.9-158.3K[Monthly]
Hybrid - Pasig1-3 Yrs ExpBachelorFull-time
Vanessa ManuelHR Officer
Branch Operations Officer
MULTINATIONAL COMPANY₨131.9-158.3K[Monthly]
Hybrid - Pasig1-3 Yrs ExpBachelorFull-time
Dexter RomualdoAudit Officer
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
