Call Center Agent

JetSon Manpower Agency

₨131.7-158.1K[Mensual]
En el sitio - Ciudad de Quezon<1 Yr ExpAlta/Senior High SchoolTiempo completo
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Descripción del trabajo

Descripción

  • Essential Functions/Core Responsibilities  
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain broad knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required   
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database

Requisito

  • Candidate Profile  
  • High school diploma with six plus months of customer service experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge 
  • Ability to effectively communicate, both written and verbally 
  • Ability to learn including strong problem-solving skills
  • Dependable with proficient attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment 
  • Ability to work as a team member, as well as independently 
  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws
Servicio al clienteResolución de problemasCentro de llamadasHabilidades InterpersonalesHabilidades de Personas
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Shiela Rogando

recruiter JetSon Manpower Agency

More than ten replies today

Ubicación laboral

Ayala Malls Vertis North. North Ave, Diliman, Quezon City, Metro Manila, Philippines

Publicado el 28 February 2025

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JetSon Manpower Agency

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