Global Strategic Account Supervisor

Account Supervisor

Global Strategic

₨211-422K[月給]

オンサイト - マンダルヨン３年以上５年未満の経験大卒正社員

職務内容

福利厚生

福利厚生
クリスマスボーナス
保険健康とウェルネス
HMO
特典報酬
会社設備, 駐車スペース, 寝室
専門能力開発
職業訓練, 専門能力開発
休暇
出産・育児休暇, 育児休暇, 病気休暇, バケーション休暇

説明

Review and analyze program performance metrics to identify needs and opportunities for improvement.
Provide written performance appraisals, setting clear objectives and expectations for team members.
Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
Maximize the potential of team members through coaching, mentorship, and effective
performance management techniques.
Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

要件

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus.

英語カスタマーサービスアカウント管理オペレーション

Preview

Pamela Henessy Palma

RecruiterGlobal Strategic

本日1回返信

勤務地

Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines

掲載日 22 July 2025