The Customer Service and Admin Support will be the first point of contact for our valued customers and provide essential administrative support to ensure the smooth and efficient operation of our daily activities. You will play a crucial role in maintaining excellent customer satisfaction and contributing to our overall success.

• Serve as the primary point of contact for customer inquiries via phone, email, and in person, providing prompt, professional, and courteous assistance.
• Efficiently and accurately process customer orders, requests, and provide information about our products/services.
• Troubleshoot and resolve customer issues and complaints with empathy and efficiency, escalating complex issues as needed.
• Perform a variety of administrative and clerical tasks, including but not limited to:
• Managing and organizing physical and electronic files.
• Preparing correspondence, reports, and presentations.

• Proven experience in e-commerce and customer service.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite
• Ability to learn new software and systems quickly.
• A positive and customer-centric attitude.
• Experience with social media platforms is a plus.
• Experience with online advertising platforms is a plus.

Others:

• This is a 5-month contract, with a chance to extend, and employment will be facilitated through an agency. Would you be open to this type of arrangement?