IT Service Desk - Calamba City -6months to 1yr exp
Strategic Networks, Inc.
職務内容
福利厚生
従業員の評価と報酬
今月の社員賞, 従業員評価プログラム
福利厚生
クリスマスボーナス, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS
保険健康とウェルネス
傷害死亡・四肢切断保険, HMO
休暇
病気休暇, バケーション休暇
説明
- Work location: CIP1, Canlubang Calamba City
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
要件
- 1 year of relevant work experience required for this role
- Expected salary: ₱17,000 per month
- Casual/Temporary hours
- Looking for candidates who are available to work anytime
- Working rights required for this role
- This job requires an immediate start
Huertas Ali
HR OfficerStrategic Networks, Inc.
Active today
勤務地
102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines
掲載日 25 February 2025
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