Non-Voice Team Leader

Thoth AI

₹105.4-184.4K[月絊]
オンサむト - パシグ幎以䞊幎未満の経隓高卒正瀟員
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職務内容

説明

  • Supervise and guide a team of non-voice customer service representatives.
  • Monitor and evaluate team performance to ensure quality service.
  • Handle escalated customer inquiries and resolve issues promptly.
  • Train and develop team members for improved performance.
  • Create and manage schedules to ensure coverage and meet service levels.
  • Analyze performance metrics to identify areas of improvement.
  • Develop and implement strategies to enhance customer satisfaction.
  • Coordinate with other departments to resolve complex issues.


芁件

  • SHS Grad/ Bachelor's degree or equivalent experience in a related field.
  • Proven experience in a supervisory/SME role within BPO customer service.
  • Strong understanding of non-voice communication channels.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficient in using customer service software and tools.
カスタマヌサヌビス問題解決確固ずした劎働倫理チヌムプレむダヌアカりント管理コヌルセンタヌ組織スキル
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Everglow AI Talent Acquisition

HR总监Thoth AI

勀務地

2F Citadines Millenium, Sapphire Road, Citadines Millennium Ortigas Manila. 11 Ortigas Ave, Ortigas Center, Pasig, Metro Manila, Philippines

掲茉日 26 December 2024

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Thoth AI

未出資

101-500 埓業人数

BPO ずコヌルセンタヌ

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