Team Lead Service Desk Support L1

Unison Solutions Delivery, Inc.

₹79.6-106.2K[月絊]
オンサむト - パシグ幎以䞊幎未満の経隓倧卒正瀟員
共有

職務内容

犏利厚生

  • 犏利厚生

    クリスマスボヌナス, 瀟員ロヌン, 䜏宅ロヌン基金, 有絊䌑暇, 医療絊付金, SSS/GSIS

  • 保険健康ずりェルネス

    生呜保険

説明

  • Acknowledge support tickets and responds to user requests via calls or email or other means of communication.
  • Follow-up on support tickets to ensure that the problem has been resolved.
  • Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.
  • Assists VIP's and update knowledge-based system.
  • Creation and reporting of report.
  • Team scheduling and shift planning and plan, assign and track the daily/ weekly/ monthly tasks.
  • Performance monitoring and feedback.
  • SPOC between the team and the client.

芁件

  • Graduate in Bachelor Science Information Technology.
  • Fresh graduates are welcome to apply.
  • With at least 1 year Technical Support experience is a plus.
  • Advanced troubleshooting skills with regards to hardware and software.
  • With communication and problem solving skill.
  • Good in interpersonal relation to client.
  • Responsible to assign task.
  • Service oriented with can-do attitude.
  • Willing to do the task in overtime.
  • Shifting schedule
  • Applicants must be willing to work in Bagong Ilog, Pasig City.


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Unison Solutions Delivery, Inc.

Recruitment AssistantUnison Solutions Delivery, Inc.

3日以内にオンラむン

勀務地

13 Banner. 13 Banner, Pasig, 1600 Metro Manila, Philippines

掲茉日 18 June 2025

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Unison Solutions Delivery, Inc.

101-500 埓業人数

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