Telesales Representative Job Description

Job Summary:

A Telesales Representative is responsible for generating sales and building customer relationships over the phone. This role involves making outbound calls, identifying customer needs, offering products or services, and closing sales while providing excellent customer service.

Key Responsibilities:

Sales and Lead Generation:

• Make outbound calls to potential or existing customers to promote products or services.

• Follow up on leads generated through marketing campaigns or referrals.

• Identify and qualify sales opportunities by understanding customer needs.

Customer Relationship Management:

• Build and maintain positive relationships with customers to encourage repeat business.

• Handle inquiries, provide information about products or services, and resolve customer concerns.

• Maintain detailed and accurate customer information in the CRM system.

Sales Targets:

• Meet or exceed monthly and quarterly sales quotas.

• Track sales performance and provide regular updates to supervisors.

Product Knowledge:

• Stay up-to-date with company products, services, and pricing.

• Communicate the features and benefits of products effectively to customers.

Objection Handling:

• Address customer objections and provide solutions to encourage purchase decisions.

• Use persuasive techniques to close sales while maintaining professionalism.

Follow-up Activities:

• Conduct follow-up calls to ensure customer satisfaction and secure repeat business.

• Notify customers about special promotions, new products, or updates.

Reporting and Documentation:

• Record all call details, including outcomes, in the CRM system.

• Prepare daily, weekly, or monthly sales reports as required by management.

Qualifications:

Education:

• High school diploma or equivalent. A bachelor’s degree in Business, Marketing, or a related field is a plus.

Experience:

• Proven experience in telesales, telemarketing, or a similar role.

• Familiarity with CRM tools and sales software is preferred.

Skills:

• Excellent communication and interpersonal skills.

• Strong negotiation and persuasive abilities.

• Ability to handle rejection and remain motivated.

• Time management and organizational skills.

• Basic computer proficiency (e.g., Microsoft Office, CRM software).

Key Competencies:

• Results-driven with a focus on achieving sales targets.

• Customer-oriented approach with a focus on satisfaction.

• Active listening skills to understand customer needs.

• High energy and a positive attitude.

Please refer to job description.