What's the role?

Manage Accounts Payable invoice inquiries from third party vendors and business Stakeholders, transitioned by AP Chatbot and remaining exceptions going thru AP Vendor Helpdesk mailbox by ensuring timely and accurate dispatching of exceptions and resolution of vendor queries through standardized processes at a sustainable cost.

Dimensions:

AP Vendor Helpdesk overall is expected to manage approximately 22,000 Vendor queries a month spanning 30-40 operating units and several ERPs including GSAP, SERP, Blueprint, as well as various languages.

What You Bring

Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics or Business Administration.
• Preferably with experience in accounting area or previous experience in Accounts Payable processing.
• Strong analytical, problem solving and critical thinking skills.
• Skills on vendor account reconciliation (accounts payable line items)
• Strongly conversant in English, both oral and written.
• Skills on stakeholder management and business partnering.
• Able to adapt to the needs of diverse range of cultures and business disciplines.
• Diligently follows the standard process.
• Highly accountable to own tasks and deliverables.
• Self-motivated, proactive and improvement driven.
• Good time management and ability to work under tight deadlines.
  
  

Key Competencies:

• Good written and oral communication skills
• Fast and accurate data input skills
• Attention to details.
• Customer focus
• Ability to work autonomously while keeping other team members informed as appropriate.
• Ability to work under pressure and time constraints.
• Ability to recognize issues, attempt resolution and escalate problems if unable to resolve.
• Ability to adapt to changing environment.
• Ability to deal with competing priorities
  
  

What We Offer

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.