Technical Support Representative

Professional Recruiters Hub, Inc.

₨106.2-159.3K[月薪]
现场办公 - 达义1-3年经验本科全职
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职位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    意外死亡和伤残保险, 牙科保险, 人寿保险, 退休人员健康与医疗, 健康维护组织

  • 额外福利

    公司设备, 开放式工作区, 退休计划

  • 休假和请假

    产假和陪产假, 病假, 休假

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职位描述

  • Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
  • Communicate with customers and technicians via Five9 SoftPhone
  • Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
  • Follow up with manufacturers, service providers, and internal teams on open tickets
  • Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
  • Collaborate with team members through daily stand-up meetings and other communication tools
  • Consistently meet work and performance review expectations, ensuring high quality and productivity standards
  • Collaborate efficiently with other internal and external teams to resolve open tickets
  • Perform additional tasks as assigned

职位要求

  • Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
  • Basic understanding of electrical concepts, including voltage, current, and power
  • Experience managing wireless carriers, troubleshooting and provisioning/deactivation
  • Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
  • Excellent verbal and written communication in English
  • Flexible for shifting and hybrid schedules
联网Electrical concepts技术支持沟通技能解决问题的技能
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Kim Albarillo

HR OfficerProfessional Recruiters Hub, Inc.

今天活跃

工作地址

Uptown Place Tower 3, Uptown Place Tower 3. Corner, 11th Ave, Taguig City, Metro Manila, Philippines

发布于 26 June 2025

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Professional Recruiters Hub, Inc.

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51-100人

招聘公司

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