• Answer inbound calls, emails, or chats related to appointments, billing, insurance, or medical services
• Verify insurance coverage and benefits, and update patient records as needed
• Provide accurate information regarding medical procedures, office policies, and service availability
• Resolve billing issues, explain account balances, and process payments when authorized
• Escalate complex issues to clinical or billing teams, following established workflows
• Maintain confidentiality and compliance with HIPAA and all privacy regulations
• Track and document all interactions using customer relationship management (CRM) or healthcare-specific platforms
• Monitor and meet performance metrics such as average handle time and customer satisfaction scores

Qualifications:

• Good to excellent English communication skills REQUIRED.
• At least 6 months BPO experience or College Graduate (if no BPO experience)
• You must currently residing in NCR , Bulacan (Meyc, Marilao, San Jose Del Monte, Plaridel, Hagonoy, Calumpit, San Rafael, Baliwag, Bocaue, Guiguinto, Dona Remedios), Rizal (Antipolo, Taytay, Cainta, San Mateo, Rodriguez), Cavite (Bacoor, Imus, Dasmarinas), Laguna (San Pedro, Binan, Sta. Rosa, Calamba).
• Equipment is provided.
• Internet speed: Minimum 35 Mbps.
• Must have a copy of internet bill (SOA)
• Must have a VIBER NUMBER
• Must have a PC or laptop for initial assessments.