Job Description:

• Monitors and assesses potential issues relating to critical IT applications, systems and devices.
• Monitors all incoming alerts using various tools and perform actions based on predefined instructions.
• Handles/ performs 1st and 2nd level troubleshooting, manual alert correlation, and resolving issues as required.
• Understands how different types of Bayad systems integrate and be able to pinpoint where the actual issue is occurring.
• Determines which issues are false positives and document/work with other teams to get these types of alerts suppressed.
• Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment

Quickly develops a comprehensive understanding of the applications and infrastructure within the Bayad production environment and how they impact employees or members.

• Accurately troubleshoots, reproduces, and documents issues and other pertinent information in Incident or Problem tickets.
• Documents all problems and issues encountered during the shift and prepare shift turnover document.
• Creates and maintains knowledge base article content.

QUALIFICATION:

• Candidate must possess at least a Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam), Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Ortigas Pasig City.
• Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
• A team player who is collaborative yet able to work independently.
• At least knowledgably in NEW RELIC.
• Detail oriented in order to keep detailed notes on tickets
• Good health condition and with Good Moral Character
• Can work on weekends or holiday
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• 10 Full-Time position(s) available.

Company profile

Job Types: Full-time, Permanent

Pay: Php20,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Please refer to job description.