Responsibilities for External Candidates

• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance

• Leads significant process improvement projects

• Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs

• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements

• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization 

• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

Qualification

• MUST BE IN THE BPO INDUSTRY FOR 7+YEARS | 3 YEARS QUALITY MANAGER BACKGROUND

• MUST HAVE HANDS ON EXPERIENCE IN USING NPS AND FMEA TOOLS

• MUST HAVE INSURANCE / INSURANCE CAMPAIGN RELATED EXPERIENCE

  • Preferably knowledge of industry domain being aligned to Insurance

  • Knowledge of quality systems (ISO, COPC) preferable

  • Project management skills to drive improvement projects / initiatives

  • Analytical skills

   

Please refer to job description.