Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Meet or exceed performance targets such as response time, customer satisfaction, and resolution rates.
• Collaborate with internal teams to address customer needs and feedback.
• Follow communication scripts and guidelines while adapting to individual customer needs.
• Stay updated on product knowledge, system updates, and company announcements.
• Ensure high-quality service delivery that supports customer retention and satisfaction.
• Uphold company values and maintain a positive, empathetic, and professional attitude toward customers at all times.

Job Requirements

*HS Graduate or College Graduate

*1-2 years of experience