Job Title: Senior Systems Engineer - IT Services

Location: Clark Pampanga, Philippines

Department: IT Services Support & Operations

Qualifications:

• Bachelor’s degree in computer science, IT, Engineering, or a related field

• Minimum of 2 – 5  years of experience in IT and 3 years of networking experience

• Preferably with extensive experience in computer network systems, database administration, and system management

• Solid understanding and hands-on experience with switches, routers, and Cisco devices

• Proficient in reading and creating network diagrams

• Experience in Incident Management is a plus

• Cisco Certified Network Associate (CCNA) certification preferred

• If CCNA has expired, candidates must have relevant Cisco training and work experience.

• Must be amenable to working in shifting schedules

• Must be able to work onsite at Clark Pampanga US shifts

• Immediate start preferred

Key Responsibilities:

• Serve as the first point of contact for IT Services Support and Operations teams

• Provide first-level incident and service request resolution, monitor availability and continuity of IT services

• Coordinate with IT Asset Management and Audit teams to implement actions aimed at improving customer satisfaction

• Implement technology migration and system upgrade plans for service-specific needs

• Perform routine backup activities and ensure the redundancy of power, systems, and networks

• Ensure adherence to IT service continuity processes and assist with troubleshooting escalated issues

• Maintain and enhance system availability through proactive monitoring and adjustments

• Assist in the development of network diagrams and support network architecture as necessary

Benefits:

·       HMO for Employee and 2 Dependents (On Day 1)

·       Quarterly performance bonus

·       Outstanding career development opportunities

·       15% Night Differential

·       24 Leaves Annualy

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.”

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Please refer to job description.