1-Pentagon Credit and Lending Corp IT Technical Support

IT Technical Support

1-Pentagon Credit and Lending Corp

₨106-132.4K[月薪]

现场办公 - 马尼拉少于1年工作经验本科全职

福利待遇

津贴
医疗报销
员工表彰与奖励
周年礼物, 奖励机制
法定福利
13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS
健康保险
健康维护组织
其他
企业社交活动
休假和请假
生日假, 病假, 休假

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职位描述

Provide first-level technical support to users via phone, email, and chat.
Troubleshoot hardware and software issues on various devices.
Assist in network connectivity problems and escalate complex issues.
Maintain an organized ticketing system and document solutions.
Educate users on best practices and new technologies.

职位要求

Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience Level: Less than 1 year of experience in technical support or IT helpdesk.
Skills and Competencies: Proficiency in troubleshooting, excellent communication, and customer service skills.
Responsibilities and Duties: Provide assistance with hardware and software issues, maintain IT systems, and resolve technical problems.
Working Conditions: Office environment, may require after-hours support.
Qualities and Traits: Detail-oriented, patient, and a team player with a passion for technology.

Hardware TroubleshootingSoftware TroubleshootingOperating Systems SupportNetwork SupportKnowledge of IT SystemsRemote Support ToolsKnowledge CybersecurityInstalation & ConfigurateStrong CommunicationIT asset management