IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP

Nezda Technologies Inc.

₨79.6-106.2K[月薪]
现场办公 - 奎松市1-3年经验高中全职
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职位描述

福利待遇

  • 津贴

    伙食补贴, 交通补贴

  • 员工表彰与奖励

    业绩加成, 年度考核, 月度奖, 员工表彰计划, 奖励机制

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康保险, 人寿保险, 健康维护组织

  • 职业发展

    工作培训

  • 休假和请假

    病假, 休假

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职位描述

  • Ensure timely response of all the tickets raised by the client end user.
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
  • Log all calls in the Service Desk ticketing tools such as ServiceNow.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
  • Provide an acceptance and immediate resolution to the high-priority tickets/ service.
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
  • OFFER AND BENEFITS:
  • Up to 33,000 Salary Package
  • 20% Night Differential
  • HMO Day 1
  • Annual appraisal
  • Performance-based incentives
  • Other benefits will be discussed upon Job Offer

职位要求

  • At least HS/SHS Graduate
  • With at least 1 year IT Service Desk / Help Desk Experience
  • Amenable to Start ASAP
  • Amenable to Work Onsite in Quezon City
英语团队合作
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ac cruz

Assistant Talent Acquisition ManagerNezda Technologies Inc.

今日回复 1 次

工作地址

Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines

发布于 05 July 2025

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Nezda Technologies Inc.

101-500人

人力资源

查看热招工作

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