Service Desk (Online Process)
J-K Network Services
Job Description
Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.
Position: Service Desk
Company Industry: BPO Company
Location: Quezon City
Schedule: Shifting
Salary: Php 38,000 basic + Php 2,400 allowance
Work set up: Onsite
JOB RESPONSIBILITIES:
- Provide L1 technical support for IT-related queries via phone, email, and chat.
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
- Reset passwords, manage user access requests, and ensure security compliance
- Maintain a knowledge base and document troubleshooting steps
RECRUITMENT PROCESS: (Online Process)
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
- Bachelor degree and Undergraduate high Highschool graduates are open to apply
- With 1 year and above experience in BPO / Technical Account
- Have 1 year and above experience in IT Hardware / Software Account
- Has experience in resolving tickets, troubleshooting hardware, software
- Preferably, candidates can start ASAP
Noel J-K Networks
RecruiterJ-K Network Services
More than ten replies today
Working Location
Cyberpod Centris One - Eton Centris. 831-A Edsa Cor. Quezon Ave., Diliman, Quezon City, 1100 Metro Manila, Philippines
Posted on 10 July 2025
Explore similar jobs
View more similar jobsAdministrative Assistant
Yana Chemodities Inc.₨83.1-93.5K[Monthly]
On-site - Quezon CityNo Exp RequiredBachelorFull-time
Garcia MyrrhaHR Manager
Administrative Specialist/Assistant
RCReign International Manpower Agency₨77.9-103.9K[Monthly]
On-site - Quezon City1-3 Yrs ExpDiplomaFull-time
AM GuevarraHR Officer
Admin Assistant
Guanco Development Corporation₨93.8-98.7K[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
Antonette PagurayanHR Supervisor
Office Staff (Administrative)
Smoothmoves, Inc.₨77.9-103.9K[Monthly]
On-site - Quezon CityFresh Graduate/StudentBachelorContract
Justin Mae MedinaHR Recruiter
Administrative Specialist/Assistant
AX Food Corporation₨77.9-103.9K[Monthly]
On-site - Quezon City<1 Yr ExpBachelorFull-time
Mae SantosHR Officer
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
