Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

We are looking for a Billing Specialist based at our office in Manila, Philippines who will be a member of the Crown World Mobility (CWM) Global Billing Team.

Key areas of responsibility:

Billing

• Responsible for ensuring timely and accurate creation of invoices for Key Account clients.

• Collaborate with internal customers for the various Client accounts to ensure all ordered Services have been created in systems and set up correctly to enable external and internal billing when billing triggers are reached.

• Ensure services that have billing triggers are prepared for billing at the earliest possible instance, without ‘Work In Progress’ issues and invoices are presented to Clients in the agreed format adhering to agreed billing schedule.

• Collaborate with internal and external customer to deliver Clients expectations and needs and match the billing formats, account mapping needs, Purchase Order process, Vendor/customer set up needs, Legal Entity and Cost Centre accuracy.

• Collaborate with internal and external customer to ensure operational billing issues are timely resolved or escalated to appropriate stakeholders.

• Prepare and audit weekly, monthly, quarterly, annual and ad hoc reports and information submitted to internal and external customers are accurate and complete.

• Participate in global internal as well as external conference calls and always stay on top of the call agenda related to the work stream.

• Identify and contribute to process improvement initiatives.

• Other related duties may be assigned as required.

General Business Process Support

• Ensure business process deliverables are completed according to timeline and KPI are achieved. These might include, but not limited, to the following:

• Data audit – Collaborate with internal customers and/or Clients to review data consistency in preparation of data upload initiatives

• Data update – Collaborate with internal customers to enter and/or update system data.

• Data normalization – Standardise online or offline data to support other business processes

• Create ordered Services in systems. Ordered services are correctly set up to support internal and external billing

• Document management – Upload and extraction of documents into systems

Qualifications:

• Atleast 4 years prior experience in reporting in a multi-unit, global entity on billing platform.

• Experience in working with ambiguity in a complex organizational/client environment is preferred

• Effective communicator. Good command of English. Proficiency in other European languages is a plus.

• Customer-oriented and strong relationship management skills

• Pro-active attitude with a high degree of self-initiative

• Number savvy and problem solving skills

• Strong systems skills – past experience with using complex billing systems e.g. SAP or in-house system for a large corporate. Strong Excel skills for running reports, manipulating data – macros or complex formula experience is ideal / pivot tables

• IT literate especially good knowledge on MS office.

• Ability to work under pressure without becoming overwhelmed

• Experience in implementation project management or training on systems is a plus

• Evidence of a high degree of personal organization & attention to detail / structure in their approach

• Work well as Individual Contributor and in a team environment

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis.

• Work in a dynamic team with opportunities for growth

• Learning opportunities in the field of relocations, international logistics and mobility

• Work on new projects for an industry leader with over 50 years history

• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)

• Language courses, Well-being Program, Mentoring Program, Employee Referral Program

• Performance bonus

• Career development path

• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience.

• Always DETERMINED to do our best and to always keep improving.

• We are genuinely THERE when our customers and colleagues need us.

• We encourage the SHARING of knowledge amongst each other.

• We continuously remain OPEN-MINDED to stay innovative.

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, a,ge, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please refer to job description.