Call Center Representative
Metacom Careers
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Disability Insurance, Health Care On-Site, Health Insurance, Vision Insurance, HMO
Perks Benefits
Parking Space, Retirement Plan, Sleeping Quarters
Time Off & Leave
Birthday Leave, Military Leave, Solo Parent Leave, Vacation Leave, Volunteer Time Off, Wedding Leave
Description
- Provide exceptional customer service via phone
- Resolve customer issues and inquiries efficiently
- Document interactions and maintain accurate records
- Collaborate with team members to enhance service quality
- Adhere to company policies and procedures
- Engage in ongoing training to improve product knowledge
- Meet performance metrics and targets
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Less than 1 year in customer service or call center environments.
- Skills and Competencies: Proficient in English, strong customer service orientation, effective problem-solving abilities, technical skills, and sales pitching expertise.
- Working Conditions: Office environment, may involve evening or weekend shifts.
- Qualities and Traits: Adaptable team player with excellent communication and interpersonal skills.
Brian Lamban CSSWB
HR ManagerMetacom Careers
High response rate
Working Location
McKinley Hill Cyberpark. G2MX+X6V, Taguig, 1638 Metro Manila, Philippines
Posted on 05 June 2025
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