Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Holiday Gifts, Incentives, Quarterly Gifts
Government Mandated Benefits
13th Month Pay, Paid Holidays
Insurance Health & Wellness
Health Insurance, HMO
Time Off & Leave
Bereavement Leave, Compassionate Leave, Family Medical Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Provide exceptional customer service via phone calls.
- Answer inquiries and resolve issues efficiently.
- Maintain customer records and update information accurately.
- Collaborate with team members to improve service quality.
- Follow company policies and procedures during interactions.
- Manage calls in a timely manner to meet performance targets.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Less than 1 year of experience in customer service.
- Skills and Competencies: Strong communication skills, empathy, problem-solving abilities, and proficiency in CRM software.
- Responsibilities and Duties: Handle customer inquiries, provide solutions, and maintain customer satisfaction.
- Working Conditions: Office environment, potential for shifts, and flexible hours.
- Qualities and Traits: Professional demeanor, patience, positivity, and adaptability.
Caryl Faye Dionisio
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Active today
Working Location
3-5, Science Hub Tower 4, G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines
Posted on 26 June 2025
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