• Assist customers by responding to inquiries and resolving issues via phone, email, or chat.
• Provide information about products and services while ensuring a high level of customer satisfaction.
• Utilize call center technology and software to track and manage customer interactions.
• Actively listen to customer concerns and provide appropriate solutions in a timely manner.
• Maintain a positive and professional demeanor at all times while interacting with customers.

Requirements

• Educational Qualifications: Bachelor’s degree in any field preferred, but not mandatory
• Experience Level: 0-1 years of call centre experience
• Skills and Competencies: Strong communication skills, proficient in customer service practices
• Qualities and Traits: Friendly, patient, and adaptable with a team-oriented attitude