Call Center Representative
Staffing co.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Handle inbound and outbound calls to assist customers with inquiries.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues efficiently.
- Maintain records of customer interactions in the database.
- Collaborate with team members to improve service quality.
- Demonstrate excellent communication and problem-solving skills.
Requirements
- Educational Qualifications: High School or Senior High School diploma required.
- Experience Level: Minimum of 5-10 years of experience in a call center environment.
- Skills and Competencies: Proficient in English, Excellent customer service, Strong problem-solving abilities, Team player, Strong work ethic, and Technical skills.
- Responsibilities and Duties: Manage customer inquiries, resolve issues, maintain records, and ensure customer satisfaction.
- Working Conditions: Fast-paced call center environment, potential evening and weekend shifts.
- Qualities and Traits: Strong communication skills, patience, empathy, and resilience under pressure.
Jayvee Mercado
HR ManagerStaffing co.
High response rate
Working Location
Concentrix Cebu IT Park Recruitment Site. Jose Maria del Mar Street 9F, 11F, 12F, Lungsod ng Cebu, 6000 Lalawigan ng Cebu, Philippines
Posted on 24 July 2025
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