Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Assist customers with inquiries and issues via phone, email, or chat
- Provide accurate information about products and services
- Resolve complaints in a professional and timely manner
- Maintain customer satisfaction by ensuring quality service
- Document interactions and follow up as necessary
- Collaborate with team members to improve processes
Requirements
- Educational Qualifications: Bachelor’s degree from an accredited institution.
- Experience Level: Less than 1 year of experience in customer service or call centre environments.
- Skills and Competencies: Proficient in handling calls, managing sales pipelines, and communicating effectively in English.
- Working Conditions: Office setting with potential shifts; requires familiarity with call centre software.
- Qualities and Traits: Strong interpersonal skills, patience, problem-solving abilities, and a customer-centric mindset.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply 0 Times Today
Working Location
3/f, Southgate Mall. 2258 Chino Roces Ave, Makati City, Metro Manila, Philippines
Posted on 22 July 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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