• Handle customer inquiries and provide insightful solutions related to financial technology services.
• Assist in resolving customer issues through effective communication and problem-solving skills.
• Maintain a high level of customer satisfaction by ensuring timely and professional responses.
• Collaborate with other departments to improve customer experience and streamline processes.
• Document all interactions in the customer service management system for tracking and analysis.

Requirements:

● Great level of understanding of English, capable of working with English tooling and

● Knowledge Base

● Ability to multi-task and take responsibility in challenging situations

● Able to adjust to a fast-paced environment / constant changes

● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy

● Fresh Graduate of Senior High

● High School Graduate or Degree Holder

● Candidate with 6 months Experience in BPO