Description

• Handle inbound calls from customers regarding telecommunications services and products.
• Provide accurate information and support to customers on billing, technical issues, and service inquiries.
• Resolve customer complaints and issues with professionalism and efficiency.
• Maintain customer records and document interactions in the company database.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Customer-focused, patient, and detail-oriented
• Working Conditions: Ability to work flexible hours including evenings and weekends