• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer issues efficiently, escalating as needed to ensure timely resolution.
• Maintain a high level of customer service by managing multiple tasks effectively.
• Document interactions with customers in the database for future reference and follow-up.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficient in English language communication, both written and verbal.
• Qualities and Traits: Strong work ethic and a commitment to providing excellent customer service.
• Skills and Competencies: Ability to work as part of a team in a temporary work-from-home environment.
• Responsibilities and Duties: Ability to manage call center operations efficiently in a fast-paced environment.