• Answer inbound customer calls and respond to customer inquiries professionally.
• Provide accurate information regarding products and services.
• Document customer interactions and maintain records in the system.
• Resolve customer issues promptly and escalate complicated problems as necessary.
• Assist with scheduling appointments and follow-ups as needed.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No prior experience required
• Skills and Competencies: Strong organizational and interpersonal skills
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Excellent customer service and problem-solving abilities
• Qualities and Traits: Strong work ethic and ability to work in a team
• Working Conditions: Ability to work in a fast-paced call center environment