• Provide timely and effective chat support to customers, addressing inquiries and resolving issues.
• Moderate chat content to ensure compliance with company policies and standards.
• Maintain a high level of customer satisfaction through excellent communication skills.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with other departments to ensure seamless service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer support or related field.
• Skills and Competencies: Strong content moderation skills and proficiency in computer usage.
• Qualities and Traits: Customer-oriented with excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle multiple chat sessions effectively and professionally.