About Sparkles.ph

Sparkles.ph is Southeast Asia’s fastest-growing affordable 18K gold jewelry brand, backed by Cebuana Lhuillier. We make gold accessible and pawnable for everyone.

Oversees all return, refund, and RTS (Return to Sender) processes to ensure accuracy, timely resolution, and proper documentation across platforms.

• Track and reconcile RTS parcels from the courier to the warehouse.
• Validate and process refunds on Shopee, TikTok, and Shopify.
• Ensure all returned items are received, recorded, and synced in systems (e.g., BoxHero, BigSeller).
• Investigate and resolve missing or delayed returns.
• Prepare weekly reports on claims, refunds, and losses.
• Supervise and train claims assistants.
• Coordinate with finance and warehouse for reconciliations.

Requirements

• 2–3 years e-commerce or logistics experience.
• Strong in tracking, documentation, and Excel/Google Sheets.
• Detail-oriented and organized.
• Experience with Shopee/TikTok refund systems preferred.