• Supervision and Coordination:
• Oversee the daily activities of housekeeping staff, including Room Attendants and House Attendants, ensuring all assigned tasks are completed efficiently and to the required standards. 
• Quality Control:
• Inspect guest rooms, corridors, and public areas to maintain cleanliness and hygiene standards. 
• Training and Development:
• Provide on-the-job training, mentoring, and coaching for team members, ensuring they are proficient in cleaning procedures and equipment operation. 
• Guest Relations:
• Respond to guest inquiries, handle complaints, and ensure a positive guest experience. 
• Inventory and Supply Management:
• Monitor and maintain stock levels of cleaning supplies and equipment, ensuring there are adequate resources for the team. 
• Communication and Reporting:
• Communicate with the housekeeping manager, other departments, and guests, and report any issues or concerns. 
• Team Leadership:
• Motivate team members, resolve issues, and foster a positive work environment. 
• Safety and Security:
• Ensure adherence to safety and hygiene policies and procedures. 

Additional Duties:

• Scheduling and Staffing:
• Assist with scheduling shifts, managing absences, and potentially with hiring and performance evaluations. 
• Coordination with Other Departments:
• Collaborate with other departments, such as engineering and front office, to address maintenance requests and guest services. 
• Participate in Cleaning Projects:
• Participate in large-scale cleaning projects, such as deep cleaning or renovations. 
• Maintain Cleanliness Standards:
• Ensure all areas, including guest rooms, public areas, and back-of-house facilities, meet the required cleanliness and hygiene standards. 

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: 1-3 years of relevant work experience.
• Skills and Competencies: Strong communication, problem-solving, and teamwork skills; proficiency in relevant software.
• Working Conditions: Office environment with standard working hours; potential for remote work.
• Qualities and Traits: Self-motivated, adaptable, and detail-oriented.