• Make sure customers pay on due dates.
• Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios – including Medium to Large accounts).
• Ensure all credit and collection policies are adhered to at all times.
• Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.
• Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.
• Investigate delinquent accounts and provide appropriate documentation to customers when needed.
• Maintain/update records in the systems and generate related reports.
• Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.
• Manage the decision process on disconnecting customers when payments cannot be negotiated.
• Attend to assigned cases from review to closure.
• Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.
• Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.
• Suggest & implement improvements to current practice.
• Understand and follow established collections ways-of-working.
• Apply company policies and procedures to resolve issues.
  
  
  

• Candidate must possess at least a Bachelor's/College Degree, any field.
• At least 1 year of working experience in the related field is required for this position.
• Preferably 1-4 Years Experienced Employees specializing in Finance – Collections/Accounts Receivable, General/Cost Accounting, or equivalent.
• Work experience in a BPO industry is an advantage (Order to Cash, Customer Service and similar).
• Very good communication skills with excellent customer service or stakeholder relationship.
• Willing to work on day shifts (4am-7am start of shift); or based on business needs.
• Applicants must be willing to work in Taguig City; hybrid set-up.
• Proficiency in analysis of account status with decision-making skills.
  
  
  

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  
  
  

Please refer to job description.