CSA for Service Center (SM MEGAMALL)
Exccell Workforce Solutions Corp.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Description
- Provide exceptional customer support through various channels (phone, email, chat).
- Resolve inquiries and issues promptly and efficiently.
- Maintain a positive, empathetic, and professional attitude towards customers.
- Document and track customer interactions using CRM software.
- Collaborate with team members to improve service quality.
- Stay updated on product knowledge and service protocols.
Requirements
- Job Title: Customer Service Representative
- Educational Qualifications: Education degree not required.
- Experience Level: 1-3 years in customer service roles.
- Skills and Competencies: Strong interpersonal skills, adept at sales pitching and closure, excellent customer service abilities.
- Responsibilities and Duties: Resolve customer inquiries, upsell products, and maintain customer satisfaction.
- Working Conditions: Office setting with standard hours; may require flexible shifts.
- Qualities and Traits: Empathetic, patient, proactive, and solutions-oriented.
Lea Cuadra
HR ManagerExccell Workforce Solutions Corp.
More than ten replies today
Working Location
SM Megamall - Building B. Bldg B J. Vargas St Brgy, Mandaluyong City, 1550 Metro Manila, Philippines
Posted on 25 June 2025
Explore similar jobs
View more similar jobsCustomer Service Representative
HATASU E-Bike₨78.1-104.2K[Monthly]
On-site - PasigFresh Graduate/StudentBachelorFull-time
Kyla LusariaHR Associate
Customer Service Representative
Synlink Recruitment Outsourcing Co. Inc.₨78.1-130.2K[Monthly]
On-site - PasigNo Exp RequiredHigh/Senior High SchoolFull-time
James MirandaRecruitment associate
Customer Service Representative
Neksjob Philippines₨104.2-156.3K[Monthly]
On-site - PasigNo Exp RequiredHigh/Senior High SchoolFull-time
Neksjob CyanSourcing Specialist
Customer Service RepresentativeUrgent
StackPH₨104.2-130.2K[Monthly]
On-site - Pasig<1 Yr ExpBachelorFull-time
John AxlTalent Sourcing Specialist
Customer Service Representative | Onsite | Ortigas, Pasig
Baytech BPO Corporation₨104.2-130.2K[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
Zyren Del MundoHR Officer
Exccell Workforce Solutions Corp.
Unfinanced / Angel
501-1000 Employees
Human Resources & Recruitment
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
