• The Customer Care Representative is responsible for providing exceptional customer service and support to clients, customers, or end-users.
• This role involves handling inquiries, resolving issues, and ensuring that customers have a positive experience with the company's products or services.
• The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude, with a focus on delivering high-quality service in a timely manner.

• Previous experience in customer service, call center, or retail is preferred but not always required.
• Experience with customer management systems (CRM) or related software is a plus.
• Experience handling customer inquiries via phone, email, chat, or social media is beneficial.

Skills and Knowledge:

• Excellent communication skills: Strong verbal and written communication to clearly convey information and address customer inquiries.
• Active listening: Ability to understand customer needs, concerns, and frustrations.
• Problem-solving: Ability to think critically and resolve customer issues effectively and efficiently.
• Attention to detail: Accuracy in logging customer information, following up on requests, and managing customer records.