E-Solutions IT Services Patient Care Representative

E-Solutions IT Services

₨129.3-155.2K[Monthly]

On-site - Quezon City1-3 Yrs ExpHigh/Senior High SchoolFull-time

Schedule and confirm patient appointments for radiology procedures, including MRI, X-ray, Mammogram, CT scans, and Ultrasounds.
Utilize Exa RIS (Konica) to efficiently manage patient scheduling, records, and workflow.
Verify insurance details, pre-authorizations, and patient eligibility before scheduling procedures.
Provide patients with clear instructions regarding preparation, arrival times, and necessary documents.
Answer patient inquiries, resolve scheduling conflicts, and reschedule appointments as needed.
Coordinate with radiology technologists and healthcare providers to ensure seamless patient care.
Maintain patient confidentiality in compliance with HIPAA and company policies.
Handle high-volume calls while maintaining professionalism and empathy.
Document patient interactions, appointment details, and any special requests accurately.
Assist with administrative tasks related to radiology scheduling and data management.

Minimum 1 year of experience in a healthcare scheduling account
Familiarity with Exa RIS (Konica) or other Radiology Information Systems (RIS) is a plus
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to multitask in a fast-paced environment
Proficiency in scheduling software and Microsoft Office Suite
Knowledge of medical terminology and radiology procedures is an advantage
High school diploma or equivalent required; Associate’s degree in healthcare administration is a plus

Customer Service