• Provide exemplary customer service by addressing customer inquiries and resolving issues.
• Manage and respond to customer communications via phone, email, or chat.
• Document customer interactions accurately and efficiently in the system.
• Collaborate with team members to improve service processes and performance.
• Proactively identify customer needs and provide appropriate solutions.

Requirements

• Educational Qualifications: Bachelor’s degree in any field
• Experience Level: 6mons–1year in customer service or call center environment.
• Skills and Competencies: Proficient in English language and customer service principles.
• Skills and Competencies: Strong problem-solving skills and the ability to think critically.
• Qualities and Traits: Must be a team player with a strong work ethic.
• Skills and Competencies: Excellent organizational and interpersonal skills.
• Skills and Competencies: Basic technical skills relevant to call center operations.

Recruitment Process:

• Initial Interview (Over the phone)
• Final Interview (MS Teams)
• Job Offer