Customer Care Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Vacation Leave
Description
- Serve as the first point of contact for customers via phone, email, and chat.
- Resolve customer inquiries and issues efficiently while maintaining a high level of satisfaction.
- Document interactions and update customer records in the system.
- Collaborate with team members to improve processes and enhance service delivery.
- Assist in product and service education for customers.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Proficient in English, excellent customer service skills, and familiarity with call center operations.
- Working Conditions: Office environment; may require shift work.
- Qualities and Traits: Strong communication skills, patience, empathy, and a positive attitude.
Jaylo Roselle
HR Hiring OfficerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
Bonifacio One Technology Tower, H23W+J94, Rizal Dr, Taguig City, 1634 Metro Manila, Philippines
Posted on 08 July 2025
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