Customer Care Representative
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Allowances
Transportation Allowance
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Occupational Accident Insurance, HMO
Perks Benefits
Sleeping Quarters
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints by identifying the issue and providing appropriate solutions or alternatives.
- Educate customers about product features, services, and promotions to enhance their experience and drive sales.
- Document customer interactions and maintain accurate records in the company database for future reference.
- Collaborate with other departments to ensure a seamless customer experience and address any operational challenges.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: at least 6 months BPO experience in any international voice account
- Skills and Competencies: Strong English language skills, excellent customer service, and people skills; proficiency in technical tasks.
- Working Conditions: Fast-paced call center environment requiring adaptability.
- Qualities and Traits: Strong interpersonal skills, patience, and a positive attitude.
Jennylyn Fajardo
HR OfficerSynlink Recruitment Outsourcing Co. Inc.
High response rate
Working Location
Allsectech Manila Inc.. L3,311, Market! Market! Mall 26TH STREET CORNER, Corner C5 C5- 26th St, Taguig, Metro Manila, Philippines
Posted on 29 August 2025
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