Customer Service Agent

StackPH

₨105.7-132.1K[Monthly]
On-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Employee of the Month Award, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Care On-Site, Health Insurance, HMO

  • Perks Benefits

    Parking Space, Sleeping Quarters

  • Professional Development

    Employee Assistance Program, Job Training

  • Time Off & Leave

    Bereavement Leave, Sick Leave, Vacation Leave

  • Work-Life Balance

    Flexible Hours

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Description

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate product information and troubleshooting assistance.
  • Document customer interactions and escalate issues as needed.
  • Maintain a positive and professional demeanor.
  • Work collaboratively with team members to enhance customer satisfaction.
  • Meet performance targets and adhere to policies.

Requirements

  • Educational Qualifications: High School diploma or equivalent.
  • Experience Level: Entry-level; no prior experience required.
  • Skills and Competencies: Proficient in English, strong customer service skills, proficient problem-solving abilities, familiarity with call center operations, and basic technical skills.
  • Working Conditions: Fast-paced call center environment with possible shift work.
  • Qualities and Traits: Patient, empathetic, strong communicator, adaptable, and team-oriented.
English LanguageCustomer ServiceProblem SolvingCall CentreTechnical Skills
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Artuz Mark

HR ManagerStackPH

Reply 1 Time Today

Working Location

IT Park. Cebu City, 6000 Cebu, Philippines

Posted on 10 July 2025

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Pre-Series A

101-500 Employees

BPO & Call Center

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