Customer Service Manager
HAKATA POWER MACHINERIES INC.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Description
- Lead and manage the customer service team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures.
- Handle escalated customer inquiries and complaints effectively.
- Monitor performance metrics and prepare reports for management.
- Train and mentor team members to enhance skills and performance.
Requirements
- Educational Qualifications: Bachelor's degree in business administration or related field.
- Experience Level: 1-3 years of experience in customer service management or similar roles.
- Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
- Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
- Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability.
Wiljean Ayangod
HR OfficerHAKATA POWER MACHINERIES INC.
Working Location
1363-A-1 Darlucio corner Mindanao Avenue Ugong Valenzuela, Valenzuela, Philippines, Metro Manila Subway Depot. M2X9+M3V, Mindanao Ave Ext, Valenzuela, Metro Manila, Philippines
Posted on 06 May 2025
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