Customer Service Representative

Metacom Business Process Outsourcing

₨80.3-160.5K[Monthly]
On-site - Quezon City<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Anniversary Gifts, Annual Appraisal, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Job Training

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Provide exceptional customer support via phone, email, and chat.
  • Resolve customer inquiries and issues promptly and efficiently.
  • Maintain a positive and professional demeanor in all interactions.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with other departments to improve overall customer satisfaction.
  • Stay updated on product knowledge and company policies.

Requirements

  • Educational Qualifications: Bachelor's degree in any field.
  • Experience Level: Less than 1 year of experience in customer service or related roles.
  • Skills and Competencies: Strong English language proficiency, effective communication, and understanding of sales pipeline processes.
  • Responsibilities and Duties: Assist customers, resolve inquiries, and promote products.
  • Working Conditions: Office environment, may require occasional evening or weekend shifts.
  • Qualities and Traits: Empathetic, patient, proactive, and detail-oriented.
English LanguageCustomer ServiceSales Pipeline
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Elizabeth Agapito

HR ManagerMetacom Business Process Outsourcing

More than ten replies today

Working Location

G/F Tera Tower,, Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Posted on 16 June 2025

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Metacom Business Process Outsourcing

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