Flamingo Recruitment Customer Service Representative

Customer Service Representative

Flamingo Recruitment

₨539.7-779.6K[Monthly]

Hybrid - Thailand1-3 Yrs ExpDiplomaFull-time

Description

Maintain strong client relationships and explore deeper sales opportunities.
Regularly visit and follow up with existing clients, collect feedback, resolve issues, and expand business with them.
Respond to client inquiries through phone, email, or online service platforms, providing accurate and timely information on products, usage, pricing, inventory, etc., to ensure high customer satisfaction.
Assist with order placement, track and update customers on order status, ensure timely delivery, and coordinate with internal teams on any order changes or cancellations.
Handle complaints and disputes with a proactive attitude. Calm client concerns,
propose solutions, and coordinate internal resources to resolve issues, maintaining a professional company image.

Requirements

Fluent in Thai and able to communicate in Chinese (spoken and written);
English proficiency for reading product materials and handling emails.
Minimum 2 years of experience in sales or customer service.
Familiar with customer support procedures and communication techniques
Patient and service-oriented.
Familiarity with MRO (Maintenance, Repair, and Operations).
Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
Strong logical thinking and problem analysis skills.
Responsible, detail-oriented, proactive, resilient under pressure, and adaptable to change.
Cooperative and team-oriented, able to collaborate closely with others to complete tasks.

Customer ServiceProblem SolvingTeam PlayerTechnical SkillsEnglish LanguageCall CentreInterpersonal SkillsSales Pitching and ClosureMandarin SpeakingSalesforce